Etnika Sustainable, Wayuu bags Friendship bracelets 44

f.a.q

¿Do you ship internationally?
Yes, we ship all over the world. For more specific information visit our SHIPPING page.  

 

¿Do you take custom orders?

We always welcome custom orders.

For specific questions for wholesale, please contact us at hello@etnika.org

 

¿Do you accept returns? 

You can read about it on the GUARANTEE AND RETURNS page. 

 

¿How can I clean and take care of my Etnika handbag?

To clean your Etnika handbag, we recommend you hand-wash it with 30ºC and soft soap. Lay flat to dry until everything is dry. 

 

 

SHIPPING INFO

 

¿Do you ship WORLDWIDE?

 

We ship WORLDWIDE. 

 

¿How long does it take to process my order?

Orders are processed and shipped 2 – 3  business days, once your order has been processed and shipped you will receive a Shipping Confirmation e-mail with all the tracking information. If you haven’t received a Shipping Confirmation e-mail, please check your spam/junk e-mail folder.

 

¿How much time will I expect to receive my order? 

For international orders, we offer:

DHL express 

United States

3 – 5 business days 

 Europe 

4 – 6 business days 

International 

6 – 10 business days 

 

These delivery times are in addition to our order process times mentioned above. 

 

IMPORT TAXES ON  INTERNATIONAL ORDERS 

International shipments may be subject to customs, import fees and taxes when the package arrives to the destination country.  These additional charges are the responsibility of the buyer.

However, for the majority of our customers, no duties, import fees or local taxes are charged. Refunds will not be provided where your failure to pay such fees results in the product not being delivered.

Agents  in rare cases may delay delivery.

 

Etnika Sustainable, Wayuu bags Friendship bracelets 44

GUARANTEE AND RETURNS

Last updated July 30, 2020

Thank you for your purchase of ETNIKA. We hope you are happy with your purchase of the natives handmade artcrafted. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at shop@etnika.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

ETNIKA SUSTAINABLY

Attn: Returns

RMA #

Carrera 6A # 3 – 21, Palomino, Dibulla, La Guajira Colombia  

Palomino, La Guajira 446009, Colombia.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

  • A 30% restocking fee will be charged for all returns.     
  • Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+573022305765 

etnikagroup@gmail.com 

Etnika Sustainable, Wayuu bags Friendship bracelets 44

PAYPAL SECURE PAYMENT

https://www.paypal.com/co/webapps/mpp/ua/useragreement-full#pp-purchase-protection

 

Buying Something From, or Returning Something to, a Seller Who Accepts PayPal

 

How to buy something

You can buy something from a seller who accepts PayPal, in any currency that the seller accepts and that PayPal supports using any payment method linked to your PayPal account. This includes, for example:

  • Buying something at an online retailer’s website and selecting PayPal as your payment method at checkout.
  • Sending money to a seller for goods or services.
  • Using your PayPal account to buy something at a seller’s physical store.

If the seller you are buying from sells goods or services and that seller does not already have a PayPal account, they can claim your payment by opening a PayPal account. If they don’t open a PayPal account within 30 days, your purchase will be refunded.

In order to manage risk, PayPal may limit the payment methods available for a transaction when you buy something. In addition, payment methods may be limited for certain sellers or if you make a PayPal payment through certain third party websites or applications.

When you authorize a payment to a seller who accepts PayPal, some sellers may take up to 30 days to complete the transaction. In these instances, your payment may appear as a pending order in your PayPal account. In that case, your authorization of the payment will remain valid until the seller completes the transaction (but no longer than 30 days). If you used a debit or credit card as the payment method, your debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction. If your payment requires a currency conversion by us, PayPal’s transaction exchange rate (including a currency conversion spread) will be used, and may be the rate at the time the payment is processed.

 

Fees

When you buy something from a seller who accepts PayPal you don’t pay a fee to PayPal. If PayPal performs a currency conversion for your purchase, PayPal’s transaction exchange rate (including our currency conversion spread) will be used. Your debit or credit card issuer may also charge you a separate fee for non-U.S. transactions.

n addition you may be required to pay a fee to PayPal if you are making a purchase using PayPal Business Payments and the seller discloses to you that you, as the buyer, must pay the fee.

 

Payment review

When PayPal identifies a potentially high-risk transaction, we review the transaction more closely before allowing it to proceed. When this happens, PayPal will place a hold on the transaction and notify the seller to delay shipping of the item. As a buyer, this may delay your receipt of the item you purchased. If we clear the transaction, we will notify the seller and direct them to ship the item. If we don’t clear the transaction, we will cancel it and return the funds to you, unless we are legally required to take other action.

 

Automatic payments

You can agree with a seller who accepts PayPal to use PayPal as the payment method for future purchases with that seller. This agreement is between you and the seller and allows you to pay the seller on a one-time, recurring or sporadic basis. Examples of automatic payments that can be arranged by you either with a seller or with PayPal include those that PayPal calls a “billing agreement,” “subscription,” “recurring payment,” “reference transaction,” “preauthorized transfer” or “preapproved payment.”

If you have a personal PayPal account, you may cancel a recurring automatic payment up to 3 Business Days before the date of the next scheduled payment from your account settings or by contacting us through the PayPal Help Center, or by calling PayPal at (888) 221-1161.

Once your automatic payment is canceled, all future automatic payments under your agreement with that seller will be stopped. If you cancel an automatic payment, you may still owe the seller money for the purchase or have additional obligations to the seller for any goods or services that you receive but have not paid for.

If you have given advance authorization, either to a seller or to PayPal, that permits a seller to take or receive payments from your PayPal account on a regularly recurring basis (for example, every month or otherwise on a routine billing cycle), and if such payments will vary in amount, you have the right to advance notice of the amount and date of the transfer from the seller at least 10 days before the transfer is made. If the seller provides the option, you may choose to receive this advance notice only when the amount of your automatic payment will fall outside a range established between you and the seller.

If you have authorized an automatic payment and PayPal performs currency conversion for an automatic payment transaction, PayPal will use the transaction exchange rate (including PayPal’s currency conversion spread) in effect at the time the automatic payment transaction is processed.

 

Refunds

When you buy something from a seller online using PayPal and the transaction is ultimately refunded, the money will typically be refunded to the original payment method you used for the transaction if you used a debit card, credit card, PayPal Credit, or a balance in your Cash Account or business PayPal account.

If you used a bank account linked to a personal PayPal account as the payment method for the transaction, we will attempt to refund the money to your bank account. If we are unable to do so, we will refund the money to your linked Cash Account if you have one. If you do not have a Cash Account, the money will be waiting for you to claim by using one of the available transfer methods under Receiving Funds, Holding a Balance or Transferring Funds for personal PayPal accounts.

If you used a bank account linked to a business PayPal account as the payment method for the transaction, we will attempt to refund the money to your bank account. If we are unable to do so, we will refund the money to your balance in your business PayPal account.

For purchases you make in a seller’s store location that you paid for using your personal PayPal account and the transaction is ultimately refunded, the money will be refunded to your Cash Account if you have one. If you do not have a Cash Account, the money will be waiting for you to claim by using one of the available transfer methods under Receiving Funds, Holding a Balance or Transferring Funds for personal PayPal accounts.

For purchases you make in a seller’s store location that you paid for using your business PayPal account and the transaction is ultimately refunded, the money will be refunded to your balance in your business PayPal account.

If you used Pay with Rewards to fund your transaction, your refund will be processed back as a dollar amount: depending on your card agreement with your issuer, your issuer may or may not credit your purchase back to your reward balance.

If PayPal performed currency conversion for your transaction and a refund is issued:

  • Within 1 days of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) used at the time of the original payment will apply.
  • Beyond 1 days of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) on the date of the refund will apply.

Money will be refunded in the currency you paid; or if we are unable to refund in the currency you paid, in your primary holding currency; or we are unable to refund in your primary holding currency, then in U.S. dollars.